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Confusing and Outdated User Interface: Several users have found the user interface of SurveyMonkey to be confusing, difficult to navigate, …
Starting at $27 Per User Per Month (billed annually)
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What is SurveyMonkey?
SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer…
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Popular Features
- Response tracking (73)9.595%
- Standard reports (73)9.393%
- Multiple question types (74)9.191%
- Survey templates (71)9.090%
Reviewer Pros & Cons
Pricing
Business Plan - Team Advantage
$27
Cloud
Per User Per Month (billed annually)
Personal Plan - Advantage Annual
$34
Cloud
Per User Per Month (billed annually)
Business Plan - Team Premier
$89
Cloud
Per User Per Month (billed annually)
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.surveymonkey.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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- Competitors
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- FAQs
What is SurveyMonkey?
According to the vendor, SurveyMonkey is trusted by 98% of Fortune 500 companies and is used in over 350,000 organizations. Additionally, the vendor says SurveyMonkey’s people powered data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.
SurveyMonkey Features
Survey Format & Appearance Features
- Supported: Online surveys
- Supported: Paper surveys
- Supported: Survey templates
- Supported: Survey library
- Supported: Themes
- Supported: Custom logo/branding
- Supported: Single page survey
- Supported: Progression bar
- Supported: Responsive design
Survey Content Features
- Supported: Multimedia content
- Supported: Drag-and-drop editor
- Supported: Changes to live survey
- Supported: Question bank
- Supported: Question design help
- Supported: Multiple question types
- Supported: Matrix questions
- Supported: Translation/multi-lingual
Survey Logic Features
- Supported: Survey logic flexibility
- Supported: Response requirement/validation
- Supported: Skip logic
- Supported: Conditional questions
- Supported: Question branching
- Supported: Piping logic
- Supported: Randomization
Survey Reporting & Analytics Features
- Supported: Response tracking
- Supported: Data export
- Supported: Real-time results
- Supported: Standard reports
- Supported: Custom reports
- Supported: Visualizations
- Supported: Analytics
Survey Integrations Features
- Supported: CRM Integration
- Supported: Social media integration
- Supported: E-commerce integration
Survey Automation Features
- Supported: Notifications and alerts
- Supported: Calendar/scheduling
- Supported: Follow-up emails
Survey Distribution Features
- Supported: In-tool invites
- Supported: Email distribution
- Supported: Cross-channel distribution
- Supported: Anonymous responses
- Supported: Vendor-offered crowdsourcing
- Supported: Unlimited questions per survey
- Supported: Unlimited responses per survey
- Supported: Respondent restrictions
Survey Administration & Security Features
- Supported: Multiple users
- Supported: Access controls
- Supported: Compliance
Additional Features
- Supported: NOTE: Features vary by plan. See details here: https://www.surveymonkey.com/pricing/details/
SurveyMonkey Integrations
SurveyMonkey Competitors
SurveyMonkey Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
Frequently Asked Questions
SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.
Qualtrics XM for Strategy and Research, Alchemer, and Typeform are common alternatives for SurveyMonkey.
Reviewers rate Response tracking and Data export and Custom reports highest, with a score of 9.5.
The most common users of SurveyMonkey are from Small Businesses (1-50 employees).
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Reviews and Ratings
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Reviews
(1-25 of 64)Companies can't remove reviews or game the system. Here's why
September 01, 2023
Best Survey Tool
Score 9 out of 10
Vetted Review
Verified User
I use SurveyMonkey for our market research studies, getting our clients feedback on our services and for any new project to get the insights before we introduce the project to the public, it's very useful and user-friendly.
- Building survey questions
- Many options to distribute the survey
- Analyzing the survey result
- Building the survey could be easier when moving questions
- Putting the questions in specific order takes some time, it can be easier in other softwares
August 03, 2021
Survey Monkey, Fast, Simple, Convenient
I feel that one of the strengths of Survey Monkey is its ability to function in a variety of ways for different levels of users. We use Qualtrics surveys for the vast majority of our organizational needs. Qualtrics is a feature-heavy and robust platform that we have been working with for some time. With that being said many users find the interface too intimidating and prefer to use Survey Monkey. There are people that are familiar with using Survey Monkey outside of the work environment so already have some skill developed on how to create a survey, extract the results, and comprehend the metrics. We largely use Survey Monkey to meet the needs of these users. That isn't to say that in comparison Survey Monkey is featureless and lacks robustness, it isn't. It is a quick, simple, straightforward platform and there is a segment of our populous that appreciates that.
- Allows you to collect responses quickly and easily.
- Gives you tools to analyze your results.
- Has tools to customize design elements and branding.
- Creates PDF of the results for viewing offline.
- Has flexible pricing models.
- I find the dashboard a little intimidating and too clustered.
- The name of the product sounds so childish and unprofessional.
- You will need to unsubscribe from their email communications after you create an account.
July 29, 2021
Super Easy Survey Creation
We use SurveyMonkey on occasion to administer client satisfaction surveys. In the past, we've also used it for employee satisfaction. It's a very user-friendly application that enables us to quickly create custom questions in a variety of formats and offers solutions for easy analysis of results. It also enables anonymous participation.
- User friendly interface
- Good options for customizability in terms of questions format and logic
- Decent branding and design options
- Good interface for tracking, notifying survey participants, and analysis
- More design customizability would be nice
July 06, 2021
SurveyMonkey, easy and fun enough for a monkey.
SurveyMonkey is an easy to use service by the company and consumer. Individuals on marketing or account management utilize the service to get feedback and/or reviews about their experience with our product and how well we're servicing them.
The surveys are both easy and fun to build on SurveyMonkey. With simple 1 to 10 scale question, multiple choice, short answers, and more the process of building a survey is very fluid. This translates well for a product that any type of individual without computer experience could easily compete.
The surveys are both easy and fun to build on SurveyMonkey. With simple 1 to 10 scale question, multiple choice, short answers, and more the process of building a survey is very fluid. This translates well for a product that any type of individual without computer experience could easily compete.
- Quick surveys
- Detailed feedback
- Engaging
- Easy
- Fun
- Entertaining
- Data
- Information
- Better marketing to consumers
- Custom URL's
- Consumer login to see their surveys
June 18, 2021
SurveyMonkey is Worth Trying
We use SurveyMonkey for ad hoc internal surveys as well as exit interviews and company feedback.
- Customization. I can build my questions as I see fit.
- Logic Controls. I can utilize branching logic rather than tell the user to skip ahead to a number.
- Pagination. I can separate the survey into pages to eliminate a lot of scrolling.
- I don't have any beef with SurveyMonkey as it currently sits, simply because my use is limited to impromptu internal surveys and exit interviews, neither of which require much pizzazz.
June 14, 2021
SurveyMonkey - simple and user-friendly
We use SurveyMonkey across our organization for external website forms and internal polling needs. It's an easy to use software to collect multiple responses from multiple parties for multiple scenarios. We are in the process of switching to Titan Forms or Wufoo for our external forms as Titan Forms can sync with our database and Wufoo has better payment integration.
- User-friendly
- Good at gathering feedback
- Lots of templates
- Not as robust as other survey programs
- Need to pay for premium subscription to access advanced features
- Doesn't integrate as well as other survey programs
May 18, 2021
Easy to use software to build surveys, quizzes, internal 360 reviews, and much much more!!
We developed 360 evaluations for our team using SurveyMonkey. The software made it easy for us to email the survey to each team member and really gave us some valuable insight from our team. We have also used SurveyMonkey for pulse points on our team's overall engagement with our hospital. We also used SurveyMonkey to develop surveys with our clients to determine interest in various products/services.
- SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey.
- I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few.
- The surveys are very easy to share. You can import a large list of email addresses or free type just a few.
- I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user.
- I would like to have more customizable options for branding it to our hospital colors. Some survey options allow you to enter html color codes. SurveyMonkey allows you to change colors and you have to pick from selected options.
- Embedding the surveys into a webpage, like WordPress is not as seamless as other services.
May 17, 2021
Survey says.... Totally disappointed
I used [SurveyMonkey] to set up a survey for limited use in a non-profit organization and was surprised when the survey responses topped more than 40 that I could not access the results. This was not made clear when I was setting up the survey. I had used SurveyMonkey in the past with my organization, however it had switched over to another platform. I formerly trusted SurveyMonkey.
- Easy to set up survey questions
- More and more features are moving to paid functionality
May 13, 2021
Better options out there
SurveyMonkey is mainly being used to solicit feedback and to gain opinions from stakeholders and consumers in research and insights work. Usually it's to understand consumer behaviors and to gain alignment from across the organization. I would say it's a tool that easily allows for an easy survey to be programmed and fielded. I'm in marketing and communications.
- Easy to program.
- Navigation.
- Lack of flexibility.
- Difficult to program more elegant surveys.
May 13, 2021
Beautiful and modern survey forms
With the help of SurveyMonkey it is very convenient to carry out a survey of customers. With the help of this service, you can quickly create a beautiful and convenient survey, while not worrying about the technical side of the issue. Thus, the problem of customer feedback is easily and conveniently solved.
- The ability to easily create an online survey without worrying about technical issues.
- Possibility to send a link to the survey form via email.
- Modern style and design for survey forms.
- In some cases, the link to the survey form is very long.
May 12, 2021
Easy data collection and data review!
We have used SurveyMonkey both internally with staff, and externally with previous and current clients to capture data on performance, and experience. It allows us to collect data in an efficient way, with reports that are easy to navigate, and allow us to see an overview of data, but also dial in to specifics.
- Easy to build surveys
- Simple to navigate as a user taking a survey
- Easy to read data collection
- A little more flexibility in reviewing data points
- More customization options are always a plus
April 29, 2021
Global leader in online survey projects
SurveyMonkey is being used across our organization to conduct market research and gather customer feedback. It is also used to gather employee feedback within the organization by filing out surveys that are shared across teams. Whether simple or complex surveys are created within minutes and reaching millions of respondents to collect and analyze data has become hassle free through SurveyMonkey.
- A wide question bank that offers customization questions of different types such as market research, customer satisfaction, employee feedback, demographics etc.
- The surveys can be customized to match our brand by adding the company logo, company name and images.
- One handy URL to collect responses from millions of respondents.
- More options to customize the look of the surveys for a full custom branding
- They should be able to offer live support within their site for faster communication with users.
April 28, 2021
A must-have tool for research
We use SurveyMonkey at very specific moments, It is not an everyday tool for me, but without a doubt a very important one at the right time. As a designer, I'm constantly trying to reach out to what our customers think about new features, implementations, and also to collect information when starting a new project.
- Great template options
- Responsive and great user interface
- Data display
- A monthly subscription requires a minimum of three users at $25 per user. As I already said that this is not an everyday tool, it turns out to be a very expensive tool.
- The basic plan is limited to 10 questions.
- The collected data dashboards are not as beautiful as they could be.
April 14, 2021
SurveyMonkey takes the cake
In our organization of over 200,000 members, we use SurveyMonkey to build surveys, forms, polls, and quizzes using a variety of question types (e.g., initial proposals, check-ins with our members during the pandemic, assessment of how they are using our website). Each chapter also uses it for specific process, and some use it to gain a quick assessment of an inquiry.
- Design themes are user friendly
- Logo customization is a plus
- Ability to create a custom template is advantageous among 11 different offices
- Provides more dynamic collaboration
- Free plan could offer a bit more so users can see the benefit to go with a premium plan
- More survey templates
We implemented SurveyMonkey for our entire institution as an easy way to share surveys internally and with external users.
- Ease-of-use
- Template design
- Shareable links
- Reporting could be more intuitive
- More question options
- Number of user "seats" per account
April 14, 2021
Quick, easy insights
We specifically use SurveyMonkey to get quick and easy feedback from employees. For example, discussions around future work from home opportunities throughout the pandemic, willingness to participate in different culture committee events, and general feedback on technology roll outs. We use it as needed as opposed to something on a regular basis.
- Quick.
- Easy.
- User friendly.
- Security - I haven't spent much time exploring their security, but by default would not put sensitive information in any of the surveys.
- Notifications - I think the logistics of setting up notifications as a survey creator are a little clunky.
April 13, 2021
Survey Monkey- a great tool!
Our department uses [SurveryMonkey] at least once a month after staff meetings to see what went well and what didn’t go well. It’s a very simple website to use and I enjoy using it. I don’t think there have been any problems with it! It helps our unit stay organized and stay running on a tight ship!
- Fast
- Efficient
- Easy
- Small glitches occasionally
- More options
- More themes
April 13, 2021
SurveyMonkey: Full survey lifecycle at its finest!
SurveyMonkey has been used to provide surveys to users of software applications developed by our company. It is currently only used by the Software Development Department. It provides a turnkey solution for putting together comprehensive surveys and questions, and the full lifecycle and feedback loop for those questions and the users that answer them. It also provides comprehensive statistics on the results of the surveys deployed.
- Allows users to build surveys, including custom survey questions and/or survey templates for common applications.
- Provides a wide variety of distribution methods and means of collecting answers.
- Provides comprehensive results including graphs and diagrams that help interpret the results.
- Friendly reminders to help target audiences complete their survey.
- Customized survey forms that can include company branding/style.
- Wide variety of survey methods/question types (i.e. scale of 1 to 10, multiple answers, etc.)
- Simple surveys are free to design and deploy, but more sophisticated options require payment.
April 06, 2021
Where surveys come to play
SurveyMonkey is being used to track COVID symptoms across all employees on a daily basis, to get feedback from current and former employees on their experiences and suggestions on the company as a whole, and to get feedback from employees on various topics.
- Ease of use.
- Able to have multiple users access the same survey.
- Easily analyze results.
- Adding extra collectors.
- When emails get bounced unable to resend using the same collector.
April 03, 2021
Easy to use SurveyMonkey
SurveyMonkey has been used in multiple ways- to gather various data, to assess what is the best time for a meeting, to find the opinions on a class, [etc.] I don't believe it is used by everyone, some use other survey sites, but this is the first one that I was introduced to at work. It's very easy to use and is great for getting information from faculty, staff, or students.
- User friendly - it's very easy to use and intuitive, it takes you step by step through making the survey you want.
- It's nice and clean - it has a nice clean look, nothing too distracting, easy for the survey taker to use.
- Even the free option is very helpful - even if you don't pay for an account, the free option gives you much leeway into making a survey that can fit your needs.
- I think it's becoming pushed to the back-burner as more survey sites come out - it needs to come up with something to keep it more relevant as other survey sites are being more widely used.
- Give more options to customize the look of your survey.
Score 1 out of 10
Vetted Review
Verified User
Having used SurveyMonkey many years ago, it was my go to tool for a recent survey to members of a not for profit sports club that I captain.
- Reasonably easy to setup a survey with answers provided using various mechanisms
- Good reporting on survey results
- Deceptive business practices
- "Free basic" version is promoted on site but details on limitations difficult to find
- Very expensive and not suitable for the likes of a community sports club wanting to do a one off survey of members.
February 14, 2020
SurveyMonkey- great for when you need quick and easy feedback from employees (internally)
We use SurveyMonkey when we have an event/ topic that we need feedback on. We send the survey to the whole office in an extremely quick, simple, and efficient matter. We use it to receive feedback from our whole company and it collect data immediately and reports back to the creator of the survey.
- User friendly
- Simplicity/interface
- It's a simple layout - not necessarily the most complex
- Not the most 'professional'
February 13, 2020
SurveyMonkey? I don't see why not
We have used SurveyMonkey on many occasions within our organization. The biggest purpose we use SurveyMonkey is to get a general vote on an idea, activity, etc. and we want to send it out to the team while keeping the votes anonymous. Examples of when we have used it is to determine where we should do our summer or holiday party, when we do fun superlative games within the office, or when we are decided on heavier topics within the office and want a general idea of what the team would like while maintaining their confidentiality.
- It does a great job by tailoring what you use it for, whether it's in college to do a survey for a project, see what the team wants to do for activities in the workplace, or even propose a new change to the company and get an idea of how people will react to this.
- I love that the answers provided by the users remain anonymous, this allows you to get an accurate answer.
- SurveyMonkey can be used in so many ways and I think so many people can use it for a variety of reasons, it'd be interesting to see how else they can grow into a new space.
- When waiting for results, since it is anonymous it doesn't tell you who has not completed the survey. If there was a way for it to constantly be in your inbox to prompt the person to complete it quickly, that'd be great.
September 17, 2019
Survey Monkey thoughts
We currently use SurveyMonkey to poll our annual awards, get feedback on events and workflow processing. I like it because we can have our employees provide feedback they feel is confidential and they will be more honest and open in their responses. It helps us not have to do paper surveys and manual tracking like in the old days.
- Puts together a professional-looking survey
- Helps organize results and information
- Keeps past surveys for future reference
- Some areas of the system seem a little glitchy but could be user error, after trying different ways I can get it to do what I need it to do.
- I don't really have complaints, I am happy with the system for what we use it for. It meets our needs.
September 11, 2019
For all your questioning needs
SurveyMonkey is used to collect information from staff on their interests and the usage of resources we are using in the district. It is easy to navigate and access for teachers who are utilizing in the course of their day.
- Easy to create surveys.
- Users can complete on any device.
- Question types are clear and easy to navigate.